Returns And Refunds Policy
When you buy from A TO Z HOME APPLIANCES TRADING we want you to be happy with your purchase. So if you need to return a product, get it exchanged or refunded, we want to make it as easy as possible.
Bought from atoztrade.ae ? Here is everything you need to know :
Our refund policy
If any of our products fall below the high standard you expect, we will happily refund or exchange it according to the terms and conditions set out below.
- atoztrade.ae is unable to procure products: a reasonable time of 7-10 days from the date of authorization has to be given.
- Products faulty on arrival and non repairable.
- Products are lost in deliveries.
- Refunds for products purchased under a promotional offer will be based on the terms of the promotional price. Bundle offers or “Buy 1 Get 1 free” offers: In this case you will have to return all the items in this offer.
- Refund settlement will take place once the returned product has been received back and a quality check has taken place, this procedure normally takes 4-5 days, then 2 business days to issue the refund. Please be aware that sometimes the refund will not show on your account until the next statement cycle is issued from your bank.
- We will refund the delivery charge in full if the product received is faulty / damaged and you return all products of your order at the same time. If you choose to keep some of the products, we will retain the balance of the delivery charge that applies to the products you keep.
- Please keep all items with their complete packaging and inside packaging intact if you intend to refund any items within the conditions set out. No exchange or refund will be considered without it.
- 7 Days money back Guarantee if you change your mind, provided that the merchandise is as new, in a re-sellable condition and accessories are still sealed, refund can be granted upon atoztrade.ae approval within 7 days after delivery.However the normal delivery or supplier delivery charge as well as card transaction charges will be charged back as well as any additional charges incurred by courier collection.
Refund will be made through the credit/debit card only for Online Credit Card Payment.
- Refund will be made BY CASH for Cash on Delivery.
- Refund will be made through the PayPal account for PayPal payment
Our refund policy
All orders will be refunded if the product is received “Faulty / damaged” or within a 7 day period if the product is found to be Faulty in such cases the product must be returned with all correct manuals, packaging intact if any of these are found to be incorrect then the refund will not be processed. (Contact customer services for courier uplift date)
After the 7 day window for refund of faulty products any product that becomes faulty after this period will be subject to the manufactures warranty, (where applicable)
Any product past the initial period of refund as set out above and after the manufacturer warranty period will not be eligible for either refund or exchange.